What is Case Management:

Case Management is a collaborative process of assisting an individual and the individual’s family or support system to identify and assess needs and develop a plan to meet those needs. As a part of this process, a Case Manager educates the client about community resources, plans and coordinates services, and monitors the services and goals that have been put in place. Our ultimate goal is to empower our clients to maintain the supports in place without the continued oversight of a Case Manager.

Case Management at Community Brain Injury Services is client-centered and client-driven: clients create their own goals and are empowered in the case management process to make decisions. The Case Manager meets with each client in the environment that best suits their individual needs- in their own homes, in the Case Manager’s office, or a preferred location in the community such as a restaurant or a library.

Community Brain Injury Services offers Case Management Services in both the Richmond Metro area and on the Virginia Peninsula. The contact information below reflects our case management services in Richmond. If you live on the Virginia Peninsula and are interested in case management, please click here

Case Management Services

Case Managers at Community Brain Injury Services help connect clients to:

  • Family support services
  • Personal assistance services
  • Financial benefits
  • Medical Services
  • Legal Services
  • Mental Health Services
  • Safe and secure housing
  • Transportation services
  • Clinical Rehabilitative Services
  • Community Brain Injury Services Case Management Women’s Luncheon Group

Eligibility Information

Case Management Services provides services to individuals over the age of 18 with a documented history of an acquired brain injury in the Metro Richmond area. Individuals should be  motivated to make progress to personal and programmatic goals and be willing to participate in a substance abuse or mental health evaluation and treatment if the initial client assessment performed by the Case Manager suggests a current substance abuse or mental health problem.

To make a Referral

Individuals with a brain injury may refer themselves, or any support person, including a professional, family member, or friend can make a referral.  Referrals to the program may be received by phone, fax, or mail.

For more information on Case Management Services or to make a referral, please contact:

Crystal Smith, Lead Case Manager
681 Hioaks Rd. Suite G
Richmond, VA  23225
(804) 386-0925


Please complete our Intake Application and return as instructed.