Case Management Team

CrystalLloydSenior Case Manager, Crystal Lloyd, MSW, CBIS 

is a graduate of the University of South Carolina where she earned her MSW. Crystal has many years of experience as a case manager. After graduating with a BSW from James Madison University, Crystal was hired as a Case Manager for Big Brothers Big Sisters of Harrisonburg/Rockingham County. Upon entering graduate school in 2003, Crystal was offered a job as an HIV Case Manager with an AIDS Service Organization in Columbia, SC. Crystal is located at the Mill House and has been providing services to people with brain injuries in the community as the CBIS Case Manager since 2007.


Jennifer-CandelaCase Manager, Jennifer Candela, B.S.

joined the CBIS family in May of 2016.  She graduated from Virginia Commonwealth University in 2006 with her B.S. in Psychology.  Since graduating, she has worked in the fields of Substance Abuse, Job Coaching, and most recently has been a Case Manager for the last 3.5 years in the field of Mental Health Skill Building.  She enjoys making a positive impact in the community and most importantly, the people she serves. On her down time, she enjoys exploring the outdoors with her family.